Our Support Packages

  • We run your IT, so you can run your business
  • We handle all third party communication
  • We help you establish an IT strategy for future growth
  • We only charge per user, not per device

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IT Support Packages

Our IT support solutions are designed to make life easier for London SME businesses and the following three packages make it simple to choose the right level of cover for your network.

Offsite support package – £27 PER USER/MONTH

Our offsite support package includes unlimited remote support for each named user. This is a device independent contract – like the AA, we cover the person rather than the device! So if your director needs to work from home, or is having an issue with his iPad, a friendly Prosyn engineer will be available to help.

Onsite support package – £47 PER USER/MONTH

Covers all of the items in the remote package and includes any break-fix related site visits. Many businesses want to fix their IT costs and this is the ideal way to achieve this – the best way to avoid unexpected bills when hardware breaks down.

Onsite visit package – £85 PER USER/MONTH

As companies grow and their IT requirements change, there often comes a need to put a friendly onsite face to your IT support. Our onsite visit package is the ideal way of hiring that engineer whose time onsite grows in line with your

Prosyn delivers hassle-free IT support services and strategic planning for SME companies in London. Our friendly IT support engineers will manage every aspect of your network, reacting to the daily IT problems that threaten to disrupt productivity and advising on new solutions, which can save money and improve your bottom line.

Why is our IT Support and management programme different?

We manage all of your IT systems, from the phone system to the servers.
We charge per user, not per device, regardless of the number of devices being used. This leads to a huge cost saving and no hidden expenses.
We deal with 3rd parties so you don’t have to – you won’t be stuck between two different vendors both blaming each other – we take care of that.
We plan for the future together. You know your business, and we know small business IT support. When we bring those two elements together, we can make sure your IT supports your staff, plans and future business growth.

Our small business IT support services are clearly explained and there are no hidden costs. We aim to manage all aspects of your business networking and let you concentrate on running your business.

Founded by Roy Castleman in 2002, Prosyn has, for many, become another emergency service. Roy’s passion for ‘getting customers out of a bind’ is at the core of everything we do. From phone systems to servers, our approach to small business IT is always highly responsive and professional.

Having an IT support service who knows you by name, whom you feel is an integral part of your organisation and who you can trust to champion your cause at board level, may seem like a dream to most businesses these days. That’s exactly what Prosyn does, however, day in, day out, for dozens of SMEs around London.

Here is a glimpse of Prosyn’s IT Management Process:

First contact – Meeting you and your team to get to know you and your business.
Internal site audit – Finding out what you already have in place and establishing your ongoing requirements.
Support – Offering some free support before any long term contracts are in place (so you can try before you buy).
Daily Monitoring – Feedback about where the cracks are showing in your IT system.
Red, Amber, Green Report – Showing you where you are now and where you need to go.
3 to 6 Year Roadmap – Establishing budgets for the right equipment and identifying when replacements will be needed, so there are no surprises.
Telephone and Email Support – Answering queries and managing any day to day issues.
Managed Site Renewals – Keeping you up to date with software updates and certificates.
Staying in touch with You – We understand that all relationships are built on communication. Even if it’s simply a call to ask, “how’s everything is going?”

Getting in touch

To arrange an informal chat to see if we’re the type of IT support company you’re looking for, contact The Managing Director – Roy Castleman – today. Roy’s passion for, and knowledge of, small business IT support services will help you get a better understanding of where you are now, and where you need to be.

What Our Clients Say About Us

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Case Study

Involvement & Participation Association
IT Support Partnership

Prosyn delivers hassle-free IT support services and strategic planning for SME companies in London. Our friendly IT support engineers will manage every aspect of your network, reacting to the daily IT problems that threaten to disrupt productivity and advising on new solutions, which can save money and improve your bottom line.

The challenge

IPA had little faith in their existing supplier when they first came to Prosyn for advice in 2008. Their network had grown unstable and they needed a company to show strong management skills and responsive support for everyday IT problems.

The solution

Prosyn’s first point of action for any new customer is to perform a full network audit, which provides vital technical insight, enabling us to produce a list of recommendations, an IT roadmap and an IT budgeting document. IPA has been a Prosyn client since 2009 on an all-inclusive package, which provides unlimited support for a fixed monthly fee per user.

The Outcome

Our 15 minute response guarantees a fast response from the time an issue is logged.
Our 24/7 network monitoring ensures small issues do not escalate to cause downtime.
We include liaison with third party suppliers such as ISPs and anti-virus providers, giving IPA one simple point of contact.
Our fixed price per user means IPA need never worry about paying more for support on additional devices.

More About Our IT Project Services

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Phone Systems & VoIP
We understands the need for reliable, cost-effective phone solutions in the VoIP industry which fast moving and constantly changing.
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IT Installations
When we are required to carry out an IT installation, no matter how big or how small it may be, we put 100% into our planning.
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IT Security
Stretch the boundaries of your workplace far beyond the physical limits of your office with secure remote access.
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IT Relocation
For an SME business to manage the relocation of its own IT and telephony infrastructure is a huge undertaking.
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Software
We know how important to have a reliable software that will work and help your business functionality.
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Hardware
You can be sure that if Prosyn is recommending a product to you, we are already using it ourselves!
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Training
Customer surveys rated our professionalism at an average of 94% and the expertise of our engineers at 90%.
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IT Support Packages
For an SME business to manage the relocation of its own IT and telephony infrastructure is a huge undertaking.
Find out more
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64 Clifton Street, London EC2A 4HB
Company Registration Number: 4520472
VAT Number: 802869909
Copyright © 2019 EC-MSP Limited trading as Prosyn

CONTACT

020 3780 7200
[email protected]
64 Clifton Street,
London EC2A 4HB