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“We believe your IT should just work!”
Roy Castleman – MD
IT Support Packages
Our IT support solutions are designed to make life easier for London SME businesses and the following three packages make it simple to choose the right level of cover for your network.
Offsite support package – £25 PER USER/MONTH
Our offsite support package includes unlimited remote support for each named user. This is a device independent contract – like the AA, we cover the person rather than the device! So if your director needs to work from home, or is having an issue with his iPad, a friendly Prosyn engineer will be available to help.
Onsite support package – £45 PER USER/MONTH
Covers all of the items in the remote package and includes any break-fix related site visits. Many businesses want to fix their IT costs and this is the ideal way to achieve this – the best way to avoid unexpected bills when hardware breaks down.
Onsite visit package – £85 PER USER/MONTH
As companies grow and their IT requirements change, there often comes a need to put a friendly onsite face to your IT support. Our onsite visit package is the ideal way of hiring that engineer whose time onsite grows in line with your organisation.
Hudson Walker International
Recruiting professional IT support
In 2007, Prosyn was called in to provide IT support for this expanding company at a time when it felt its incumbent supplier had grown unresponsive, taking too long to complete tasks.
After completing our trademark ‘red-amber-green’ status report on Hudson Walker’s network, Prosyn proposed that a remote support agreement priced at £25 per user would satisfy its client’s needs. This package also includes a 20GB backup allowance and network monitoring as standard.
- Our 15-minute response guarantees a fast reaction from the time an issue is logged.
- Our 24/7 network monitoring ensures small issues do not escalate to cause downtime.
- We include liaison with third party application providers (Bond recruitment software).
- Prosyn manages every aspect of Hudson Walker’s computer systems leaving them to get on and do what they do best.