Support Packages

4.7
22+ Reviews from Google, Facebook and Cloudtango
Customisable response times on request

Premium Add-ons

Small
Business
Bolt-on

Small Business Management Bolt-on, perfect for startups and small businesses.

24/7 Help
Desk

  • Follow the sun helpdesk service: Our offices are based in London,UK & Pittsburg, California, USA
  • Personalised answering
  • Software installations
  • Administrative tasks
  • Virus & malware removal

Destop
Package *

  • PC Audit Tool
  • Remote Access (CLIENT & SUPPORT)
  • Anti-Malware
  • Antivirus, INCL license & managment
  • Desktop performance monitoring
  • MS patch management

Server
Care 24/7

  • Remote access tool
  • Remote restart of services by Network Operating Centre (NOC)
  • Full remote problem resolution by Network Operating Centre (NOC)
  • Patch deployment by Network Operating Centre (NOC)
  • MS patch management
  • Multi-vendor antivirus management
  • Proactive or on-demand server restart
  • Global policy troubleshooting
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack installation

As a business IT support organisation in London dedicated to keeping our customers as our focus, Prosyn understands that having support on hand to solve problems quickly and efficiently is key to your productivity and success. That is why we offer the kind of expert support that can be relied upon to ensure that our customers have their needs met every step of the way. Our outstanding IT support packages cover all of your IT systems, from phone lines to servers and everything in between. Prosyn’s deep experience in the field also tells us, however, that when it comes to business IT support, one size does not always fit all, and that’s why we offer three different tailored support packages.

Offsite Support

At just £27 per user per month, the Offsite Support Package provides excellent value for money and will suit the majority of small businesses with typical IT support needs. Providing unlimited support by telephone and email, next business day onsite response for faults that cannot be fixed remotely and a number of other benefits, this package really can’t be beaten on value.

Advanced Onsite Support

If you have more demanding IT needs, Prosyn still have you covered in the form of either our Advanced Onsite Support Package or Executive Onsite Visit Support Package. The former offers all of the benefits of the Offsite Support Package but adds unlimited onsite support for £47 per user per month, whilst the latter is truly comprehensive.

Executive Onsite Visit

At £82 per user per month, that package gives you everything from the other two plus weekly onsite routine checks, site visits as required, a dedicated onsite engineer and a dedicated account manager.

Do you need expert IT help right away?

Fill out the form or give us a call. We’ll make IT work for you!

More About Our IT Project Services

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Software

We know how important to have a reliable software that will work and help your business functionality.
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Hardware

You can be sure that if Prosyn is recommending a product to you, we are already using it ourselves!
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Training

Customer surveys rated our professionalism at an average of 94% and the expertise of our engineers at 90%.
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IT Support Packages

For an SME business to manage the relocation of its own IT and telephony infrastructure is a huge undertaking.
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64 Clifton Street, London EC2A 4HB
Company Registration Number: 4520472
VAT Number: 802869909
Copyright © 2019 EC-MSP Limited trading as Prosyn

CONTACT

020 3780 7200
[email protected]
64 Clifton Street,
London EC2A 4HB