Small Business

Ideal for small businesses and startups. This, however, does not mean a compromise in service.

Contact us to find out what's included as standard in our IT support packages below:

Offsite

Protect your business from the problems caused by IT gremlins. This, however, does not mean a compromise in service.

See what's included as standard in our IT support packages below:

Onsite

Our Medium IT maintenance covers everything your business needs. Our onsite package includes unlimited onsite visits!

See what's included as standard in our IT support packages below:

Onsite Visit

Never worry about your IT maintenance costs again. Our onsite package includes weekly onsite routine checks & site visits as required at no extra charge! There are no additional costs other than parts.

Small Business Package

  • Based on 1 - 4 users

Offsite Support

£27starting
from
£27starting
from
  • Per User Per Month
    Based on 10+ users
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • Same day remote response, next day onsite response
    Customisable response times on request
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Red, Amber Green Report & Three Year Roadmap
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1 per 10 users

Advanced Onsite Support

£47starting
from
£47starting
from
  • Per User Per Month
    Based on 10+ users
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • Same day remote response, next day onsite response
    Customisable response times on request
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Red, Amber Green Report & Three Year Roadmap
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1 per 10 users
  • Unlimited* Onsite Support
    Subject to our fair use policy

Executive Onsite Visit

£82starting
from
£82starting
from
  • Per User Per Month
    Based on 10+ users
  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • Same day remote response, next day onsite response
    Customisable response times on request
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Red, Amber Green Report & Three Year Roadmap
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1 per 10 users
  • Unlimited* Onsite Support
    Subject to our fair use policy
  • Follow the sun helpdesk service: London & Pittsburg, California, USA
  • Scheduled Onsite Engineer Visit
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer
  • Dedicated Account Manager
Customisable response times on request

Premium Add-ons

Small Business Bolt-on

  • Small Business Management Bolt-on, perfect for startups and small businesses.
24/7 Help Desk

  • Cover includes remote time only, attendance of an engineer onsite at the earliest possible time will incur costs at the relevant out of hour’s rate
  • £8.90
    per month
  • Follow the sun helpdesk service: Our offices are based in London,UK & Pittsburg, California, USA
    Personalised answering
    Software installations
    Administrative tasks
    Virus & malware removal
Desktop Package

  • With ongoing security module
  • £2.50
    per month OR
    £10.80
    with a quarterly security report
  • PC Audit Tool
    Remote Access (CLIENT & SUPPORT)
    Anti-Malware
    Antivirus, INCL license & mgmt
    Desktop performance monitoring
    MS patch management
Server Care 24/7

  • Calculated on standard usage of 1 server per 10 users.
    eg: staff of 27 users with 5 servers will need 2 additional modules at £79.00 per server = £158 per month

  • £79per server per month
  • Remote access tool
    Remote restart of services by Network Operating Centre (NOC)
    Full remote problem resolution by Network Operating Centre (NOC)
    Patch deployment by Network Operating Centre (NOC)
    MS patch management
    Multi-vendor antivirus management
    Proactive or on-demand server restart
    Global policy troubleshooting
    System performance analysis & troubleshooting
    MS Exchange health check & defragmentation
    MS Service Pack installation

* Mouse-over or tap the fields marked with * or ** for more information

As a business IT support organisation in London dedicated to keeping our customers as our focus, Prosyn understands that having support on hand to solve problems quickly and efficiently is key to your productivity and success. That is why we offer the kind of expert support that can be relied upon to ensure that our customers have their needs met every step of the way.

Our outstanding IT support packages cover all of your IT systems, from phone lines to servers and everything in between. Prosyn’s deep experience in the field also tells us, however, that when it comes to business IT support, one size does not always fit all, and that’s why we offer three different tailored support packages.

At just £27 per user per month, the Offsite Support Package provides excellent value for money and will suit the majority of small businesses with typical IT support needs. Providing unlimited support by telephone and email, next business day onsite response for faults that cannot be fixed remotely and a number of other benefits, this package really can’t be beaten on value.

If you have more demanding IT needs, Prosyn still have you covered in the form of either our Advanced Onsite Support Package or Executive Onsite Visit Support Package. The former offers all of the benefits of the Offsite Support Package but adds unlimited onsite support for £47 per user per month, whilst the latter is truly comprehensive.

At £82 per user per month, that package gives you everything from the other two plus weekly onsite routine checks, site visits as required, a dedicated onsite engineer and a dedicated account manager.

Not sure which package is best for you? Let us help you.

Our IT Support & Management Process